Store & Purchase Policy

1. What you are buying

Unless a release listing expressly grants broader rights, a Store purchase gives you a personal, non-exclusive, non-transferable license to access and enjoy the delivered digital files. You are not buying the copyright, master recording, publishing rights, stems, commercial-use rights, sync rights, resale rights or ownership of the underlying work.

2. Digital delivery

Purchased or acquired releases are delivered through ACCESS library or guest-purchase tools after the transaction is confirmed. Keep your order reference and use the same account or guest-claim path connected to the purchase.

Temporary delays caused by payment verification, file processing, service outages or fraud review do not automatically cancel an otherwise valid order.

3. Refund baseline

Because Store products are digital and can be delivered immediately, completed sales are generally final once access to the digital content has been provided, except where applicable law requires otherwise.

ACCESS may approve a refund or other remedy for issues such as a duplicate charge, a technical failure that prevents delivery and cannot reasonably be corrected, a materially incorrect listing, an unauthorized transaction handled through the applicable payment process, or a verified rights problem that makes continued delivery inappropriate.

Changing your mind after successful digital delivery, disliking the music, or losing access because of your own device or account choices normally does not qualify for a refund.

4. Free and pay-what-you-want releases

A creator may offer a release for free or allow buyers to choose an amount. A voluntary amount paid through a pay-what-you-want offer is treated as the transaction price for that order and is subject to the same digital-delivery and refund rules.

5. Payments and disputes

Payments may be processed by Stripe or another payment provider. Payment authorization, chargebacks, card disputes, bank reversals, fraud checks and provider restrictions may be governed by that provider’s rules. Starting a chargeback does not create extra rights to the underlying music or files.

ACCESS may suspend delivery, payouts or related account features while a transaction is being investigated when reasonably necessary to prevent fraud or duplicate recovery.

6. Artists and sellers

Sellers must have the rights needed to sell every release, artwork, recording and included asset. Sellers are responsible for accurate titles, credits, pricing, collaborator information and descriptions. Do not sell leased or licensed material in a way that exceeds the license, and do not sell another person’s work without authorization.

ACCESS may remove or disable a release when a credible rights, fraud, safety or policy concern exists.

7. Collaborators and splits

Where ACCESS provides collaborator split tools, the split configuration shown for the release or track governs automated platform routing after the collaborator has completed required acceptance and payout setup. Sellers remain responsible for obligations that fall outside the automated split system, including obligations created before a collaborator is connected or obligations imposed by separate agreements.

8. Fees, taxes and payout timing

Applicable ACCESS platform fees, processing amounts, taxes, reserves or other transaction details are shown or calculated through the Store and payment system. Payout timing may depend on payment settlement, connected-account status, verification, disputes, reserves and provider rules.

9. Purchase problems

Keep the order or transaction reference and the email/account used for the purchase. If a release is missing from your library, first use the guest-claim or library tools provided by ACCESS. For unresolved transaction issues, submit a report through ACCESS with the order reference and a short description of the problem.